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Rusty2465
Binge Watcher
‎03-21-2023 02:31 AM

Unauthorized payment on my credit card for Roku

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I have an unauthorized payment for $12.13 which I have not subscribed to anything or had any renewals has anyone else had this problem and do they know what it's for cuz I'm unable to find anything in the Roku app.

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RokuKariza-D
Retired Moderator
‎03-21-2023 06:00 AM

Re: Unauthorized payment on my credit card for Roku

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Hi @Rusty2465 

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Retired Moderator
‎03-21-2023 06:00 AM

Re: Unauthorized payment on my credit card for Roku

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Hi @Rusty2465 

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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makaiguy
Community Streaming Expert
‎03-21-2023 09:43 AM

Re: Unauthorized payment on my credit card for Roku

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I'd suggest logging into your Roku account at https://my.roku.com to and going to View your purchase history to review your invoices from Roku.

While in your account, you can also go to Manage your subscriptions to see what subscriptions you have with Roku.

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I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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