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RokuKarla
Retired Moderator
‎09-01-2022 07:39 AM

Re: Unauthorized charge from roku for vudu and nothing in my purchase history and no subscriptions

Hello @Tomgulf

Thanks for reaching out here in the Community!

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your patience, and stay safe!


Regards,
Karla

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Lawryp
Newbie
‎01-27-2023 09:40 AM

Re: Unauthorized charge from roku for vudu and nothing in my purchase history and no subscriptions

Did you ever figure out who to contact about this? I’m getting charges almost weekly and roku nor vudu will accept responsibility.  

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RokuKarla
Retired Moderator
‎01-27-2023 10:04 AM

Re: Unauthorized charge from roku for vudu and nothing in my purchase history and no subscriptions

Hello @Lawryp

For these issues, please see my post above. Our billing team will be the best one to help regarding your concern.

We hope it helps!


Regards,
Karla

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