Hi, @Heidicat1
Thanks for posting, and welcome to the Roku Community.
We appreciate you for sharing this information with us, and we'd be more than glad to assist. Kindly reach out to our Accounts and Billing team to be assisted further with your concern. Kindly choose the Accounts and Billing option to be redirected to their contact information.
We hope this will be sorted out soon.
All the best,
Kash
Takashi O.
Roku Community Moderator