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Isbell
Reel Rookie
‎05-30-2023 09:47 AM

Unable to place order, seeing error message 'Add Payment Method'

Both email and chat support were of no help.

Did anyone get a solution?

It's so so frustrating.  Long time Roku user but they're really making the case for an Apple TV.

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5 REPLIES 5
Mzskunk
Reel Rookie
‎05-30-2023 09:56 AM

Re: Trying to Place an Order but Keep Getting 'Add Payment Method'

After a lot of back and forth with customer service, they finally issued a discount code for me to use and I checked out as I'd I were a new customer. I'd say keep writing on your ticket, take screen shots. It was so frustrating.

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Isbell
Reel Rookie
‎05-30-2023 10:12 AM

Re: Trying to Place an Order but Keep Getting 'Add Payment Method'

Thanks for the quick reply. Just got off with CS and they wouldn't issue a discount code, but recommended I buy from Walmart or some other site, which of course doesn't offer the upgrade discount.

I'm genuinely baffled that this is how this company operates!

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renojim
Community Streaming Expert
‎05-30-2023 01:39 PM

Re: Trying to Place an Order but Keep Getting 'Add Payment Method'

@Isbell, what payment method are you trying to use?  I never could get Paypal to work.  The last time I bought something directly from Roku I gave up and added a credit card to my account and removed it once the purchase went through.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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Isbell
Reel Rookie
‎05-30-2023 02:22 PM

Re: Trying to Place an Order but Keep Getting 'Add Payment Method'

I tried credit card, PayPal, and Apple Pay. Also attempted through different browsers and devices. I called, emailed, and chatted with “customer service” and all were stunningly unhelpful. Shrug emoji.

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Isbell
Reel Rookie
‎05-31-2023 09:19 AM

Re: Unable to place order, seeing error message 'Add Payment Method'

UPDATE: I was able to find a hack/solution for this.  If anyone runs into this problem, try ordering the upgrade on your Roku/TV. I was able to purchase by clicking on the ad promoting the upgrade. You will need your Roku pin to order (you can add/update this online, thankfully without issue). After the last few days of chaos, I was deeply skeptical this would work, but to my surprise the order went through.

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