Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
OMG1966
Newbie
‎05-31-2023 07:43 PM

Unable to place order for new remote

Trying to order a remote and it keeps saying "can't ship to this address"

I've tried several addresses and it says the same thing

0 Kudos
2 REPLIES 2
RokuArjiemar
Community Moderator
Community Moderator
‎06-01-2023 03:12 PM

Re: Unable to place order for new remote

Hello! @OMG1966,

Welcome to the Roku Community and thanks for the post.

As a first step, we recommend clearing your cookies or cache, reloading the web browser, or using a different browser to access our Roku website. Do you have a computer you can access the website with?
Please keep us posted what you find out and will be more than happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

Arjiemar
Roku Community Moderator
0 Kudos
makaiguy
Community Streaming Expert
‎06-02-2023 07:48 AM

Re: UNABLE TO PLACE ORDER FOR NEW REMOTE

@OMG1966-

Where are you located?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
Need Assistance?
Manage your subscriptions by logging into your Roku Account.