Welcome, and thanks for posting here in the Roku Community, @Livstallings.
We see that you have unrecognized charges on your Roku account. Rest assured that we're here to resolve the issue.
If you have an unrecognized charge to your Roku account, you may need to check the following to locate where the charge is coming from:
- If there's a subscription you don't recognize, it's a good idea to review your purchase history to determine what the charge could be, such as:
- A charge from a free trial for a streaming subscription service that you didn't cancel. Free streaming subscription trials automatically turn into paid subscriptions that are billed on a recurring basis. To avoid being charged for a subscription, you must cancel your subscription on or before the last day of the free trial period. If the charge is for a subscription that you no longer want, you can cancel the subscription to prevent future charges.
- A family member or roommate who shares your Roku device made a purchase without your knowledge. If you share your Roku device with others, you may want to create a PIN to protect against unauthorized purchases in the future.
- If you can't find the charge in your purchase history, it's possible that you have more than one Roku account and have made the purchase or signed up for the subscription through a different Roku account. If so, you may not realize you're being charged for a subscription, or you may be getting charged twice for the same subscription.
- Review which Roku apps are free vs. paid.
If charges are still not located, the best option is to contact our Accounts and billing team for further assistance.
For more information, visit this support article: What to do if you don't recognize a charge on your Roku account.
Let us know if you need more assistance; we're here to assist.
All the best,
Emman
Emmanuel-D.
Roku Community Moderator
