Account, payments & subscriptions

[funktologist]

I'm trying to pay for a subscription but I being directed to update my payment information. When I do so it still does  not work. What to do next

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[RokuEmmanuel-D · Accepted solution]

Hi @funktologist,

Welcome, and thanks for posting here in the Roku Community!

We understand that you're having difficulty paying with your subscription. 

If you are asked to update your payment method while trying to subscribe to a specific channel, it may indicate that the payment method you have on file has expired or needs to be updated.

This prompt is typically a security measure to ensure that the payment information associated with your subscription is current and valid. You have the option to update your payment method either through your Roku Account on the web or directly through your Roku Devices.

For more comprehensive details on how to update your Payment Method, visit this article: How to update your Roku payment method. 

Please let us know if there is anything else we can do to assist you.

Warm regards,
Emman

[MamaFratelli]

Well, for days I have been trying to update my debit card expiration date by signing into my account on the Roku website, but there must be a glitch because after I put in the updated information, the "Save" button is grayed out and inactive. In other words, I cannot save the new information. Talked to a chat tech, but they just wanted to direct me to the part of the website that shows customers how to do it. I was trying to tell them I already know HOW, but couldn't do it because of that "Save" button not working. What am I supposed to do next???

[renojim]

@MamaFratelli, try doing it on the device itself - Settings->Payment method.

Another possibility:  it may be asking for your current password before the Save button becomes active, but it's been a while since I've tried it.

[MamaFratelli]

Hi, thanks for the comment. I was able to complete my payment info update, by deleting the card number and typing in the number again, even though the card number had not changed. I had done that before, however, and it did not work. But I did get an email from the tech person I had chatted with, and they said to try it again, so I did. The button worked. I don't know if they fixed something, or if it was me typing in the entire number that did it. But I am happy it worked!

[RokuHaz-M]

Hi there! @MamaFratelli 

Thanks for the update! 

I'm really glad it worked! If you have any further questions, feel free to give me a shout! Happy streaming! 💜

Cheers!

Roku Community Team