Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
kbrabec
Newbie

CBS Interactive renewal without notice

I was just charged $119.99 for CBS Interactive, Paramount +,  they took it out of my account without notice of renewal. I want a refund!!!  I have removed the automatic payment (once I found out how). I want my money back!  This is bull **bleep**!

Labels (1)
0 Kudos
3 REPLIES 3
Noor77
Newbie

Re: CBS Interactive renewal without notice

If you've experienced an automatic renewal from CBS Interactive without receiving prior notice, it's understandably frustrating. Here's what you can do to address the situation:

  1. Review Terms of Service: Start by reviewing the terms of service or user agreement you agreed to when initially subscribing to CBS Interactive services. It's possible that automatic renewals are mentioned there, including any notification procedures.

  2. Check Email and Account: Look through your email inbox, including spam or junk folders, to see if any renewal notification was sent by CBS Interactive. Also, log in to your CBS Interactive account to verify if there were any notifications or alerts regarding the renewal.

  3. Contact Customer Support: Reach out to CBS Interactive's customer support to inquire about the renewal and express your concerns about not receiving prior notice. They may be able to provide clarification on their renewal policies and offer assistance with any issues you're facing.

  4. Request Refund or Cancellation: If you weren't aware of the renewal and don't wish to continue the subscription, request a refund for the renewal charge. Additionally, if you no longer want the service, request to cancel your subscription to prevent future automatic renewals.

  5. Keep Records: Throughout the process, keep records of any communication with CBS Interactive, including emails, chat transcripts, or phone call logs. This documentation may be useful if you need to escalate the issue further or dispute charges with your payment provider.

  6. Consider Legal Options: If you believe CBS Interactive violated consumer protection laws or its own terms of service regarding renewal notifications, you may c

0 Kudos
makaiguy
Community Streaming Expert

Re: CBS Interactive renewal without notice

@kbrabec-

 Note that with most (all?) subscriptions you pre-pay (or obtain a temporary free trial) for a defined subscription period that auto-renews when the subscription (or trial) period expires.  When you unsubscribe it stops the auto-renewal but the current subscription stays active until the prepaid subscription period runs out.  Few, if any, will cancel immediately and refund the unused portion of your prepaid subscription, except in municipalities where this is requied by law. 

To prevent auto renewal you MUST unsubscribe BEFORE the current subscription period runs out.    This is all explained in the conditions shown when entering into the subscription (you know, all that stuff we all agree to without actually reading it).

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
renojim
Community Streaming Expert

Re: CBS Interactive renewal without notice

@kbrabec, you'll have to contact account/billing support at https://support.roku.com/contactus to try to get a refund.  You may get lucky.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos