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Cdsnana
Level 7

Trying to contact support circle has been spinning for 25 minutes

Been trying to reach support numerous ways for 3 days, being charged 99.99 for a subscription I never watched or ordered. How can I reach someone?

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1 REPLY 1
RokuMary-F
Roku Employee
Roku Employee

Re: Trying to contact support circle has been spinning for 25 minutes

Hi @Cdsnana,

Thanks for posting in the Roku Community!

We sincerely appreciate your patience and we are working on ways to improve this process better. Have you tried clearing your cookies or cache or reloading the web browser or using a different one to contact our Account-billing Support? Do you have a computer you can access our Support page with? As they are the best ones to help you out with that matter.

Thank you for your kind understanding about this issue.


Best regards,
Mary

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