Account, payments & subscriptions

[Monk25]

You guys are taking money out of three of my accounts Totally up to $139 a month how do I track all of my Roku subscriptions cancel and request a refund I’ve been trying To speak to someone for two months now

[RokuReynan-L · Accepted solution]

Hi, @Monk25.

Welcome and thank you for posting here in the Roku Community!

We appreciate you letting us know about the charge to your account that you did not sign up for. No worries, we're here to help.

Here are the steps to check the charges on your account:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

To avoid any unrecognized charges on your account, you can add a PIN.
Here are the steps:

1. Sign in to your Roku account
2. Under PIN Preference, select Update
3. To set up a PIN, select Create a PIN

You may also visit this support article on what to do if there is a charge you don't recognize on your Roku account

Hope this helps!

Regards,
Reynan