Account, payments & subscriptions

[UTMG15]

How can find out about a Roku Channel charge for $14.21 that is not listed on my subscription?

[RokuEmmanuel-D · Accepted solution]

Hi, @UTMG15.

Welcome to the Roku Community, glad to have you here!

We see that you wanted to know about the charge that was credited to your account.

To know about account purchases on your account, you may refer to these steps:

1. Sign in to my.roku.com.
2. Go to Purchase history & invoices.
3. Review your invoices for Content or Products.

For more detailed information about account purchases, visit this support FAQ What to do if there is a charge you don't recognize. 

You can also manage your subscriptions on your Roku Account by visiting this support page: How do I manage or cancel a channel subscription?

Additionally, if charges are still not found on your account purchases, you may contact our Accounts and Billing Team for charges that you want to dispute. Just navigate to Accounts, Payments, & subscriptions to reach them.

I hope that I have effectively answered your inquiry. 

Please let us know if there is anything else we can do to further assist you.

All the best,
Emman