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darlene103
Reel Rookie

Still unable to resolve subscription cancellation of Disney Plus

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I've been trying for weeks to cancel my Disney+ subscriptions and have already been charged again. When I go through the Roku subscriptions for Disney+ I get this message every time. Isn't there anyone that can help me. I've tried everything suggested to others more than once. Thank you.

SORRY, an error has occurred.

Please try again later.

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1 Solution

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RokuJechealR
Community Moderator
Community Moderator

Re: Still unable to resolve subscription cancellation of Disney Plus

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Hi @darlene103,

Greetings from the Roku Community!

We're sorry for any inconvenience it may have caused you. That's not what we aim for. In this matter, it would be best to talk to our Account-Billing team, as they are the ones who can further assist with your concerns.

You can contact them here. Choose "Account, payment & subscription," and there should be an option for you to talk to one of our live representatives.

Please keep us posted on what you find out.

All the best,

Chel

Jecheal R.
Roku Community Moderator

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3 REPLIES 3
RokuJechealR
Community Moderator
Community Moderator

Re: Still unable to resolve subscription cancellation of Disney Plus

Jump to solution

Hi @darlene103,

Greetings from the Roku Community!

We're sorry for any inconvenience it may have caused you. That's not what we aim for. In this matter, it would be best to talk to our Account-Billing team, as they are the ones who can further assist with your concerns.

You can contact them here. Choose "Account, payment & subscription," and there should be an option for you to talk to one of our live representatives.

Please keep us posted on what you find out.

All the best,

Chel

Jecheal R.
Roku Community Moderator
darlene103
Reel Rookie

Re: Still unable to resolve subscription cancellation of Disney Plus

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Thank you. Roku billing and accounting gave me the contact information for Disney and the problem was resolved.

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Sylvia137
Newbie

Re: Still unable to resolve subscription cancellation of Disney Plus

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I agree this is the ONLY service I’ve ever had that won’t cancel online.  So easy to signup a nightmare to cancel.  Discovery Plus says go through Roku, Roku account says won’t connect but keeps charging me higher & higher. 

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