Account, payments & subscriptions

[Queala]

I want to renew at subscription but it’s not showing up on my Roku subscription and on the actual app it’s saying i can only renew thru Roku. I have updated my payment method i have tried everything 

[renojim]

Make sure you're logging into https://my.roku.com using the email address that's displayed on the Roku device with Starz under Settings->System->About.  Some people have more than one Roku account without remembering/realizing it.

[RokuArjiemar · Accepted solution]

Hello! @Queala,

Thank you for posting in the Roku Community!

We appreciate you reaching out to us about renewing your Starz subscription. We're pleased to assist.

In this situation, contacting the Roku account and billing team for direct assistance would be best. They have dedicated support channels, including email, chat, and phone support, to help customers in your situation. You can contact them by visiting Roku Customer Support.

For detailed information on resubscription, please check it here: How to resubscribe if a subscription didn't renew.

Thanks,
Arjiemar