Hi @pf80,
Welcome to the Roku Community!
We understand that you need assistance with the Starz subscription promo at Roku.
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly here https://support.roku.com/contactus and you'll be able to send an email request there.
If you have any other questions or concerns, please let us know.
Best regards,
Mary
Mary F.
Roku Community Moderator