Account, payments & subscriptions

[Kim1962]

I made a payment on Aug 22 for mgm and starz. And ts now asking me to renew my subscription.

[RokuReynan-L · Accepted solution]

Hi, @Kim1962.

We appreciate you reaching us here in the Roku Community!

We'd be more than happy to assist you in checking why you're being asked to renew the subscription even though you already paid for it.

You may check here the history of the charges on your account:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

Furthermore, you can also visit this support article on how to view your Roku purchase history and charges to your account

If you still can't see the charge, you can reach our Account and Billing team to have them look into your account. Visit our Account and Billing Support page and the "Account, payments & subscriptions" category. You'll have an option to call and chat with us.

If there's anything we can do to further assist you, please notify us. We're always willing to help.

Regards,
Reynan