Account, payments & subscriptions

[Kayla11]

I had to make a Roku account on our Roku TV so I could set up my HBO account. We ended up getting rid of the TV and now have a Samsung. During this time I ended up having to get a new debit card and the account couldn’t be billed because it still had my old info. So when I went to do that, i noticed my account said I wasn’t subscribed to HBO Max. I updated it and it still says subscription paused for my Max account. How can I fix this if my roku account says I don’t have subscription in the first place 

[RokuReynan-L · Accepted solution]

Hi, @Kayla11.

Welcome and thank you for posting here in the Roku Community!

We understand that you are experiencing difficulty accessing your subscription. We would be more than happy to assist you in finding the best course of action to address your concern.

For this concern, we would highly suggest reaching out to the channel provider and inquiring further, as they are the best ones who could provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct HBO Max Support

We hope this will be sorted out soon.

Regards,
Reynan

[HDMIGuy]

@Kayla11 Has your card been charged for Max?  If the card has not been charged I would suggest going directly to the Max website to subscribe to Max.  You do not need a Roku account to use a Max subscription on a Samsung TV unless you have connected a Roku device to the TV.