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I challenge Roku to give me a REAL person to speak to, so that I may ask WHY they continue to take my money under FALSE pretenses!
Accepted Solutions
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Thanks for the post.
For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.
Thanks,
Danny
Roku Community Moderator
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Hi everyone,
Thanks for the posts.
For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.
Thanks,
Danny
Roku Community Moderator
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Thanks for the post.
For account and billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
Thanks,
Danny
Roku Community Moderator
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Hi @MelindaAustin33,
Thanks for the inquiry.
It is our pleasure and privilege to help you. You may unsubscribe from the channels from your TV or online account.
To cancel or unsubscribe from your Roku streaming device:
- Press the Home button on your Roku remote.
- Highlight the channel you wish to cancel using the directional pad in the center of your Roku remote.
- Press the Star button * on Roku remote on your remote to open the options menu.
- Select Manage subscription to view the renewal date and access additional options.
- To unsubscribe, select Cancel subscription. A message will appear confirming the duration of continued access, content, and services.
- When prompted, select Cancel subscription. Roku will display a message confirming the cancellation and your last day of access.
Select Done
To cancel or unsubscribe from a mobile device or PC
- Go to my.roku.com on your computer or smartphone.
- If prompted, sign in to your Roku account.
- Scroll down and select Manage your subscriptions.
- Locate the channel under Active Subscriptions and select Cancel subscription.
- Select a cancelation reason to complete the process.
Note: Subscriptions purchased directly from a service provider or otherwise purchased outside the Channel Store or The Roku Channel will not appear on the Subscriptions page. Contact your service provider directly with any subscription or billing questions.
You may also refer to this link: How to unsubscribe, cancel, or turn off auto-renew for a subscription | Official Roku Support
If you need further assistance, feel free to contact Roku Support
Let me know if you have any other questions, and have a good day!
Best regards,
Mary
Roku Community Moderator
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Re: Speaking to a live agent!
Have you challenged these charges with your bank or credit card company? Any scammer worth his salt can post a charge and call it anything he wants. Your bank or CC company can trace the charge and verify where it's really coming from and tell you if it's from Roku or someone else. Then you'll have the ammunition you need to really go after the source of the problem.
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Thanks for the post.
For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.
Thanks,
Danny
Roku Community Moderator
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Re: Speaking to a live agent!
Apparently there is no way to chat online or speak directly via phone to a
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Re: Speaking to a live agent!
I can’t even access the online support form, & promises in 2- direct messages with Roku employee that customer support will contact me still have come to nothing. I’ll contact my credit companies next. I returned a purchase that was received on 8/7/2020 but still no receipt or refund. I can leverage official disability status if I need to; if you’re of a vulnerable marginalized protected population due to systemic & unearned extra inequities, going unanswered & unhelped is a big deal with big consequences & liability for the company.
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Re: Speaking to a live agent!
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Re: Speaking to a live agent!
Hello I was just charge for Roku BET and I was wondering how was that when I have not been watching anything on there and how can I remove my card information
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Re: Speaking to a live agent!
First, check your subscriptions: https://my.roku.com/account/subscriptions
If you don't have any then there's a chance the charge didn't really come from Roku (just some scam artist using their name).
You can manage your payment method here: https://my.roku.com/payment/account
Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
I am not a Roku employee.
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Re: Speaking to a live agent!
They or you charged me $70.08 Please get back to me. [personal information removed] it for fubu tv. I never wanted that. It says I never have either. Please help ASAP. I have to get that back
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Taking payments without notification
Absolutely furious to get credit card showing a charge taken for a Roku channel.
Simply not good enough and quite worrying that this is acceptable practice.
Managed to locate rogue channel and delete.
Am really angry at myself for being scammed.
Will now end any association with this streaming service and will raise awareness of their practices.