Account, payments & subscriptions

[doreen116]

I have an active Paramount+ subscription through Roku. When I tried to watch The Whale and Why Women Kill, I get a screen asking me to start a free trial with the Paramount/Roku banner showing, not just Paramount. I can watch other Paramount shows with no problem, but others ask me to start a 7-day trial. Why??? HELP, Please!!!

Am I better off cancelling this and signing on with Paramount itself? Are some shows not included for Roku subscribers? I don't understand what's happening and Roku chat was no use. Thanks for listening!

[brokenbnpieces]

I'm having same problem!!!

[RokuERey · Accepted solution]

Hi @doreen116 @brokenbnpieces,

Welcome to the Roku Community!

We appreciate you reaching out about this subscription issue with Paramount+.

In this case, we would recommend getting in touch with one of our account and billing experts for further assistance.

Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments, and subscriptions," and they are the best ones to help you out with that matter.
We hope it helps!

Regards,
Rey