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mcmarmite
Newbie

Sent to incorrect return address

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I sent my roku to the wrong shipping address and have been trying for 10 minutes at least to contact support to fix the problem. However, every time I click send, I get an "oops, not working message." I can't find any other way to contact them and I am losing my mind.

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RokuBernie-D
Community Moderator
Community Moderator

Re: Sent to incorrect return address

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Hi @mcmarmite,

Welcome to the Roku Community!

We understand that you have sent the product to the wrong address, and we appreciate you letting us know about this. We advise you to contact the return carrier to request it be "returned to sender." 

For more information, you can check this support article Roku devices limited warranty and End User license Agreement.

Thanks for your understanding.

Kind regards,
Bernie

Bernie D.
Roku Community Moderator

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RokuBernie-D
Community Moderator
Community Moderator

Re: Sent to incorrect return address

Jump to solution

Hi @mcmarmite,

Welcome to the Roku Community!

We understand that you have sent the product to the wrong address, and we appreciate you letting us know about this. We advise you to contact the return carrier to request it be "returned to sender." 

For more information, you can check this support article Roku devices limited warranty and End User license Agreement.

Thanks for your understanding.

Kind regards,
Bernie

Bernie D.
Roku Community Moderator
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