Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
eallen01
Newbie

Roku vs Hallmark channel duplicate payment

My understanding is that Roku and Hallmark are separate. Was billed for Roku an Hallmark Now one day apart for paid movies. Need a refund

0 Kudos
1 REPLY 1
Hector-Roku
Retired Moderator

Re: Roku vs Hallmark channel duplicate payment

Hi, @eallen01 we're happy to look into these duplicate charges for you. There are two options to sign up with Hallmark through Roku. One would be through Hallmark Now, which is provided through the Roku Channel and does require a premium subscription to access the content it offers. Hallmark Now can be subscribed to with your Roku account credentials since it is a part of the Roku Channel. The other option would be Hallmark TV, which requires you to sign up through Hallmark directly. 

 

To get more information and determine the reason for double billing, we will be sending you a direct message here on the Roku Community. Please check your inbox for our message by selecting the mail icon at the top of your page. If you have any issues finding our message, please let us know.

0 Kudos
Need Assistance?
Manage your subscriptions by logging into your Roku Account.