Account, payments & subscriptions

[Larisha]

Roku charged me for Disney plus and I was never able to log on. Called Roku and I can't get a refund because I got a refund 2 months ago when Roku charged me for a peacock subscription i cancelled. I paid for their mistake twice. Customer service is NOT helpful. I will never buy Roku again. I want get rid of both TVs and never look back. I anticipate no resolution but I will continue to speak on it

[makaiguy]

@Larisha-

If you subscribed through Roku, you may need to view it from within The Roku Channel rather than the Disney+ app.   Were you doing this?

[Lionn64]

That just happened to me charged me 90.72 and i want it back my card was locked 

[renojim]

@Lionn64, no one here can help you as this is mostly users trying to help other users and anyone from Roku will tell you same thing - contact billing support at https://support.roku.com/contactus .

[bluemaxx]

What is the phone number for roku.  I can not find one and cannot cancel a subscription.   thanks jerry

[RokuJanadeeK]

Hi @bluemaxx,

Thanks for letting us know about this concern.

For issues concerning subscriptions, kindly reach out to our account-billing team, as they are the best ones who can further assist you with this. Visit our Account and Billing Support page and choose the "Account, payments, and subscriptions" category. There should be an option where you can talk to one of our live representatives. If you still have no luck, kindly send us a PM here at the Roku Community.

If you need further clarification and assistance, let us know.

Sincerely,
Janadee

[Topcatbell3876]

Pretty much same thing happened to me moments ago.  Was charged for a free trial that I I assumed was cancelled and taken care of by a previous charge that was refunded to me. I as well very good and loyal customer but agent very unhelpful and condescending in their words. So sad they can't make some exceptions for good customers in certain circumstances.  😢 Very sad in this economy they can't bend one time. I can see if this happened all the time on my account. 

[leilanimilos197]

I need my money so I need you to give me my money back 

[RokuJanadeeK · Accepted solution]

Hi @leilanimilos197,

A warm welcome here at the Roku Community!

Thanks for reaching out to us here regarding this matter.

It will be more effective if you directly contact our account-billing team, as they are the best ones who can further assist you with this. Visit our Account and Billing Support page and choose the "Account, payments, and subscriptions" category. There should be an option where you can talk to one of our live representatives.

If you need further clarification and assistance, let us know.

Thanks,
Janadee