Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Bullybabe
Reel Rookie

Roku is overcharging me big time!

I pay $88.99 per month for Roku. However, I’m being charged for 6 additional channels I never subscribed to! My charges just for December was $159.94. This is far from the $88.99 I subscribed to! I need help removing these fraudulent charges!

0 Kudos
3 REPLIES 3
renojim
Community Streaming Expert

Re: Roku is overcharging me big time!

@Bullybabe, I hate to say it, but it sounds like you've been scammed.  Roku is free to use.  There's no "Roku subscription" just to use the device.  Premium services require subscriptions, so what is this $88.99 subscription supposedly for?  Is the email address that's displayed under Settings->System->About yours?  Can you log in at https://my.roku.com using that email address?  If so, you can check any subscriptions that you have through Roku there.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos

Re: Roku is overcharging me big time!

Please help

0 Kudos

Re: Roku is overcharging me big time!

Please help unrecognized subscription trying to clear my bank

0 Kudos