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Wawalker1
Newbie

Roku billed me for Philo though I canceled during the trial

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Set up Philo on 1/22. Thru Roku for billing (did not expect an issue) Cancelled on 1/27 during the trial. Billed anyway!

 

I did not expect Roku to charge me since I cancelled on 1/27 during the trial. How do I get a refund?

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RokuKariza-D
Roku Guru

Re: Roku billed me for Philo though I canceled during the trial

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Hi @Wawalker1

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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RokuKariza-D
Roku Guru

Re: Roku billed me for Philo though I canceled during the trial

Jump to solution

Hi @Wawalker1

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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