Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Unauthorized subscription

several months ago I noticed I was being charged for the Disney channel. I DID NOT order that. It was on for almost 3 months before I séen it on my Ruko. I cancelled it twice yet still kept being charged for it. I cancelled it again today. 

How do I get my money back?

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Community Moderator
Community Moderator

Re: Unauthorized subscription

Hi @Cricketmh

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!

Warm Regards,

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Level 15

Re: Unauthorized subscription

@Cricketmh Have you logged into your Roku account on a computer or phone and gone to manage my subscriptions.  You can not cancel a channel by just removing the channel from your Roku device.

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