several months ago I noticed I was being charged for the Disney channel. I DID NOT order that. It was on for almost 3 months before I séen it on my Ruko. I cancelled it twice yet still kept being charged for it. I cancelled it again today.
How do I get my money back?
Hi @Cricketmh
Thank you for the inquiry!
For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.
We hope it helps!
Warm Regards,
Lianna
@Cricketmh Have you logged into your Roku account on a computer or phone and gone to manage my subscriptions. You can not cancel a channel by just removing the channel from your Roku device.