Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Canceled subscription brown sugar

I canceled the brown sugar subscription I was just charged for it today January 30th 2023 need a refund 

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Community Moderator
Community Moderator

Re: Canceled subscription brown sugar

Hi @Gerty25

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!

Warm Regards,

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Level 15

Re: Canceled subscription brown sugar

@Gerty25 Did you login to your Roku account and go to manage my subscriptions?  You can not cancel a channel by just removing the channel from your Roku device.

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