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Gerty25
Level 7
‎01-30-2023 08:47 AM

Canceled subscription brown sugar

I canceled the brown sugar subscription I was just charged for it today January 30th 2023 need a refund 

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RokuLianna
Community Moderator
Community Moderator
‎01-30-2023 08:52 AM

Re: Canceled subscription brown sugar

Hi @Gerty25

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

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HDMIGuy
Level 15
‎01-30-2023 07:12 PM

Re: Canceled subscription brown sugar

@Gerty25 Did you login to your Roku account and go to manage my subscriptions?  You can not cancel a channel by just removing the channel from your Roku device.

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