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Roku Hulu unknowingly been charging my card

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One of these two owe me about two years of monthly charges after cancelation of subscription.. both don't seem to know what I talking about pointing fingers at each other denying charging my card... contacted both one says I have no active account  and no card on file.. the other says its not them charging  but someone has been  every 19th  I have charge from roku/hulu ..  both companies need figure out how to resolve this problem 

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RokuJechealR
Community Moderator
Community Moderator

Re: Roku Hulu unknowingly been charging my card

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Hi @SOMEONEPAYUP,

Welcome to the Roku Community!

We understand that you still have an issue with being charged for a subscription. If you notice a charge on your credit card or bank statement, you can follow these steps to handle it.

Note: If you do not see your subscription in your Roku purchase history but see it on a credit, debit, or other financial statement, it means that you purchased the subscription directly through the service provider and not through Roku. You'll need to contact that service provider directly for help with your bill for that subscription.

Moreover, if you have more questions about your account and billing, it would be best to talk to our Roku Support, as they can further assist with your concerns.

You can reach them here. Choose "Account, payment, & subscription," and you should be able to talk to one of our live representatives.

Please let us know if there's anything else we can assist you with.

All the best,
Chel

Jecheal R.
Roku Community Moderator

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RokuJechealR
Community Moderator
Community Moderator

Re: Roku Hulu unknowingly been charging my card

Jump to solution

Hi @SOMEONEPAYUP,

Welcome to the Roku Community!

We understand that you still have an issue with being charged for a subscription. If you notice a charge on your credit card or bank statement, you can follow these steps to handle it.

Note: If you do not see your subscription in your Roku purchase history but see it on a credit, debit, or other financial statement, it means that you purchased the subscription directly through the service provider and not through Roku. You'll need to contact that service provider directly for help with your bill for that subscription.

Moreover, if you have more questions about your account and billing, it would be best to talk to our Roku Support, as they can further assist with your concerns.

You can reach them here. Choose "Account, payment, & subscription," and you should be able to talk to one of our live representatives.

Please let us know if there's anything else we can assist you with.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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