Account, payments & subscriptions

[SOMEONEPAYUP]

One of these two owe me about two years of monthly charges after cancelation of subscription.. both don't seem to know what I talking about pointing fingers at each other denying charging my card... contacted both one says I have no active account  and no card on file.. the other says its not them charging  but someone has been  every 19th  I have charge from roku/hulu ..  both companies need figure out how to resolve this problem 

[RokuJechealR · Accepted solution]

Hi @SOMEONEPAYUP,

Welcome to the Roku Community!

We understand that you still have an issue with being charged for a subscription. If you notice a charge on your credit card or bank statement, you can follow these steps to handle it.

• You can check if you have an active subscription by logging into your Roku account online at my.roku.com and clicking subscriptions, or you can review your purchase history and charges on your account.
• Create a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How to create, reset, or remove your Roku PIN | Official Roku Support

Note: If you do not see your subscription in your Roku purchase history but see it on a credit, debit, or other financial statement, it means that you purchased the subscription directly through the service provider and not through Roku. You'll need to contact that service provider directly for help with your bill for that subscription.

Moreover, if you have more questions about your account and billing, it would be best to talk to our Roku Support, as they can further assist with your concerns.

You can reach them here. Choose "Account, payment, & subscription," and you should be able to talk to one of our live representatives.

Please let us know if there's anything else we can assist you with.

All the best,
Chel