Hello! @CLNicholls,
Thank you for reaching out to the Roku COmmunity!
Our billing team would be happy to assist you directly. You can reach them by phone or live chat here and choose the option for "Accounts, Payments, and Subscriptions.
Please feel free to let us know if you need any additional assistance!
Thanks,
Arjiemar
Arjiemar
Roku Community Moderator