Hi @nikkorockss,
We hear and completely understand you. This is not the experience we want you to have.
Should you have observed this transaction on your bank or credit card statement, we recommend the following steps below:
- Check if you have an active subscription by logging into your Roku account online at my.roku.com and clicking "Subscriptions".
- Review the recurring charge on your account.
- Create or update the Roku PIN for your account to avoid any further unwanted purchases on your Roku account.
Furthermore, you can directly contact our account-billing team through the link here. An option to talk to a live representative should be available. We guarantee that they are the best team to assist you with other billing inquiries.
We hope this helps!
All the best,
Janadee
Nadee K.
Roku Community Moderator
