Account, payments & subscriptions

[EIAR]

I have the exact same issue, riku sent my remote with incomplete address and now I can't contact anyone to get the issue corrected.  

[EIAR]

Out is absolutely ridiculous that there is no email, no phone number, no direct tailoring.  I paid my money, and Rokus inability to label a pkg correctly, not to mention offer love customer support is unconscionable.

I need real HELP, or refund my money.

[RokuCarly]

Welcome and thank you for posting here in the Roku Community, @EIAR.

We appreciate you for bringing this to our attention. 

No worries. Our live experts would be more than willing to further assist and sort this out for you. Kindly visit our official Support page. You may be able to contact them via email, chat, or phone. 

Let us know if there's anything else we can be of assistance with aside from this. We'd be glad to continue doing so.

Best regards,
Carly

[HDMIGuy]

@EIAR If you entered your address as carefully as you wrote this post it may not be Roku that labeled the package incorrectly.  There is a phone number where you can speak directly to Roku, also an email address, and chat support.