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Level 7

Placed an order and didnt recieve it.

I placed an order on February 28th. I checked the tracking yesterday and it still says it's pending acceptance in California. I've tried contacting the post office but they won't allow me to talk to anyone because they haven't accepted the package yet. I've tried contacting roku a few times to no avail. How can I solve this?

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Community Moderator
Community Moderator

Re: Placed an order and didnt recieve it.

Hello @Tmwin 

Thanks for reaching out here in the Community!

I have passed your information and concern to our Support team. I'd recommend keeping an eye on your email since they will be reaching out to you from there.

Your patience and understanding are greatly appreciated.

All the best,

Kariza D.
Roku Forum Moderator
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