Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
skidmore23
Newbie

order saying shipped but it hasn’t

i ordered a roku stick on 2/2 and got an email it shipped 2/3…. the tracking number still in the pre shipping stage and waiting on item… customer service was ZERO help, saying there’s “minimal details” and there is no where to cancel the order. what am i supposed to do 

0 Kudos
1 REPLY 1
JWS9518
Streaming Star

Re: order saying shipped but it hasn’t

@skidmore23 

Wait.  For any company that ships products, it normally takes at least a couple days (sometimes longer) for something to be received by the shipping carrier when it is in pre-shipping.   

0 Kudos
Need Assistance?
Manage your subscriptions by logging into your Roku Account.