PhillipsDouglas
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01-06-2025
05:08 PM
1 Solution
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![Community Moderator Community Moderator](/html/@AD43EB727E6141118C965DC7B9513EEA/rank_icons/rokuemployeerankimage.png)
Community Moderator
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01-07-2025
12:29 PM
Hi, @PhillipsDouglas.
Greetings from the Roku Community!
We appreciate you reaching us about having an issue updating your payment method. We're here to help.
Here are the steps you can try:
- Make sure you entered card numbers correctly
- Try a different card or PayPal account
- Make sure your card has not expired or needs to be updated
- Try a different web browser such as Chrome, Safari, or Firefox
- To add Apple Pay, only use Safari (Apple Pay is currently not supported on other browsers)
- Confirm your Roku device is connected to the internet by going to Settings > Network > Check connection
If the issue persists, please let us know. We'd be happy to assist you further.
Thanks,
Reynan
Reynan L.
Roku Community Moderator
Roku Community Moderator
2 REPLIES 2
PhillipsDouglas
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01-06-2025
05:17 PM
Re: Phone number for customer support?
![Community Moderator Community Moderator](/html/@AD43EB727E6141118C965DC7B9513EEA/rank_icons/rokuemployeerankimage.png)
Community Moderator
- Mark as New
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01-07-2025
12:29 PM
Hi, @PhillipsDouglas.
Greetings from the Roku Community!
We appreciate you reaching us about having an issue updating your payment method. We're here to help.
Here are the steps you can try:
- Make sure you entered card numbers correctly
- Try a different card or PayPal account
- Make sure your card has not expired or needs to be updated
- Try a different web browser such as Chrome, Safari, or Firefox
- To add Apple Pay, only use Safari (Apple Pay is currently not supported on other browsers)
- Confirm your Roku device is connected to the internet by going to Settings > Network > Check connection
If the issue persists, please let us know. We'd be happy to assist you further.
Thanks,
Reynan
Reynan L.
Roku Community Moderator
Roku Community Moderator