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Phone number for customer support?

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I can't get my debit card to work with your account okay 

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RokuReynan-L
Community Moderator
Community Moderator

Re: Phone number for customer support?

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Hi, @PhillipsDouglas.

Greetings from the Roku Community!

We appreciate you reaching us about having an issue updating your payment method. We're here to help.

Here are the steps you can try:

  • Make sure you entered card numbers correctly
  • Try a different card or PayPal account
  • Make sure your card has not expired or needs to be updated
  • Try a different web browser such as Chrome, Safari, or Firefox
  • To add Apple Pay, only use Safari (Apple Pay is currently not supported on other browsers)
  • Confirm your Roku device is connected to the internet by going to Settings > Network > Check connection

If the issue persists, please let us know. We'd be happy to assist you further.

Thanks,
Reynan

Reynan L.
Roku Community Moderator

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Re: Phone number for customer support?

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RokuReynan-L
Community Moderator
Community Moderator

Re: Phone number for customer support?

Jump to solution

Hi, @PhillipsDouglas.

Greetings from the Roku Community!

We appreciate you reaching us about having an issue updating your payment method. We're here to help.

Here are the steps you can try:

  • Make sure you entered card numbers correctly
  • Try a different card or PayPal account
  • Make sure your card has not expired or needs to be updated
  • Try a different web browser such as Chrome, Safari, or Firefox
  • To add Apple Pay, only use Safari (Apple Pay is currently not supported on other browsers)
  • Confirm your Roku device is connected to the internet by going to Settings > Network > Check connection

If the issue persists, please let us know. We'd be happy to assist you further.

Thanks,
Reynan

Reynan L.
Roku Community Moderator
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