Account, payments & subscriptions

[Mrfhm76]

We’ve logged into the Paramount + app however it wants us to buy a subscription however we have one through the Roku app. It won’t connect. Please advise.

[RokuJohnB]

Hi @Mrfhm76,

Greetings from the Roku Community!
We'd love to investigate further this issue that you're having with the Paramount+ channel. May we know how you are trying to access the channel? Is this a standalone channel, or is this an inside Roku channel? Does it give you an option to log in?

We'll wait for your response.

Thanks,

John

[cbotman33]

there is no login button on any three tv that have roku 4k+ .

Paramount plus.com does not show I have ever registered for the app. I'm getting charged for it every month through paypal...

[RokuJohnB]

Hi @cbotman33,

Welcome to the Roku Community!
We will be delighted to assist you further regarding this concern. May we know where you are directly subscribed to the channel provider or through Roku Pay for confirmation?

We look forward to hearing from you soon.

Thanks,

John

[deger]

We updated to the annual plan. We’ve tried multiple times to watch the  Last Manhunt, however we are asked to subscribe to the annual or monthly plan and we have already updated and are subscribed. How can we bypass the subscribe message?

[RokuJanadeeK · Accepted solution]

Hi @deger,

A warm welcome here at the Roku Community!

Thanks for reaching out to us here regarding this matter.

It will be more effective if you directly contact our account-billing team, as they are the best ones who can further assist you with this. Visit our Account and Billing Support page and choose the "Account, payments, and subscriptions" category. There should be an option where you can talk to one of our live representatives.

If you need further clarification and assistance, let us know.

Regards,
Janadee