Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
hole1
Newbie

Can’t find any support why roku is charging for Disney when I already subscribe thru my phone

Jump to solution

Does anybody know why roku is charging me for Disney+ when I already pay for it thru my iPhone. Yes I used password and it kept taking me to step 3 of 3 and got charged a monthly fee 

0 Kudos
1 Solution

Accepted Solutions
RokuKariza-D
Roku Guru

Re: Can’t find any support why roku is charging for Disney when I already subscribe thru my phone

Jump to solution

Hi @hole1

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

0 Kudos
1 REPLY 1
RokuKariza-D
Roku Guru

Re: Can’t find any support why roku is charging for Disney when I already subscribe thru my phone

Jump to solution

Hi @hole1

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos