Account, payments & subscriptions

[Dworkman]

I’ve paid for (renewed) both streaming services and the account shows activated, however I can’t access either channel.  Screen goes back to “choose plan to proceed.” How do I access channels I’m paying for?

[RokuTakashi]

Hi @Dworkman,

Thanks for reaching out to us here in the Roku Community for support today!

We're here to assist you regarding this. Kindly perform a system restart to clear the cache on your Roku streaming devices since there is already an active subscription on your account. To do this, kindly navigate to Settings > System > Power (skip if not sub-menu) > System Restart. Once performed, kindly check to see if you're able to access the contents of the channel.

Keep us posted.

All the best,
Kash