Hi @75231,
Congrats on your first post in the Roku Community!
Thanks for reaching us about the issue you are experiencing. You mentioned that when you are accessing your Roku device, you've been asked to provide a PIN code, is that correct?
Follow these simple steps to change or update your Roku PIN code:
For full information on this, you can take a look at this link: How to create, reset, find, or delete your PIN for your Roku account | Official Roku Support
We hope we have addressed your question appropriately, but please don't hesitate to let us know if you have any questions or additional feedback.
Best regards,
Mary