Account, payments & subscriptions

[49justme]

Paid paramount subscription through September 2024.  Then set it to not automatically renew.  Now in order to stream anything it wants me to pick a subscription.   

[RokuJechealR]

Hi @49justme,

Thanks for posting here in the Roku Community!

Could you tell us more about the issue you're running into? We'd like to know more about how we can help. Are you subscribed to Paramount Plus through Roku Pay or the channel provider directly? Are you trying to access the channel through Standalone or The Roku Channel? In addition, what are the steps to reproduce the issue you are seeing?

With more details, we will be able to best assist you further.

All the best,
Chel

[mmichellle5]

I have paid for my Paramount plus subscription thru my Roku account, subscription was paid 02/27/24 and I still cannot access paramount plus.  It wants me to "get started" with a new subscription.  

[RokuJechealR]

Hi @mmichellle5,

Thanks for the first post in the Roku Community!

We're sorry to hear about your experience with accessing Paramount Plus. Are you trying to access the channel through Standalone or The Roku Channel? In addition, what are the steps that you have taken to try to resolve the issue?

With more detailed information, we will be able to assist you further.

All the best,
Chel

[mmichellle5]

Thank you for responding.  I access thru standalone but I have a Roku TV and my subscription is thru Roku.  I have reset my password but aside from that I am unaware of any other troubleshooting technics.  I have also emailed Roku, I have called Paramount and called Roku with no email response or a "live" person to speak with and of course the mailbox is full so no voicemails either.  If I cannot get this issue straightened out, I will have no other choice but to cancel the subscription.  

[RokuJanadeeK · Accepted solution]

Hi @mmichellle5,

We hear and completely understand you. This is not the experience we want you to have.
Regarding this matter, it will be more effective if you keep in touch with our account-billing team through the link here.

Kindly choose the "Accounts, Payments, and Subscriptions" category. An option to talk to a live representative should be available. We guarantee that they are the best team to assist you with your subscription concerns.

Let us know if there is anything else we can assist you with besides this, and we will continue to do so.

All the best,
Janadee