Account, payments & subscriptions

[kpd2391]

Why is it so hard to update the mailing address on my account?  I wish to purchase a new Roku. I can't purchase it because I need to update my address. I can't update the address because there is no way to easily do so. Their customer service sucks.

[RokuJohnB · Accepted solution]

Hi @kpd2391,

Greetings from the Roku Community!

We apologize for the inconvenience, and this is not what we aim for. We'd love to assist you further. Please follow the steps below.

1. Go to my.roku.com.
2. Sign in to your Roku account.
3. Tap the avatar icon.
4. Select my account.
5. Select payment methods.
6. Scroll down to the billing address information.
7. After updating the information, select save.

We hope this helps.

Kind regards,
John