Hi @tab9558,
A warm welcome here at the Roku Community!
No worries! Our Account-Billing team would be more than willing to sort this out for you. Visit our Account and Billing Support page and choose the "Account, payments & subscriptions" category. You should have the option to talk/chat/email to one of our live experts as they have access to your account.
Feel free to let us know if you need future assistance aside from this. We'd be more than happy to continue doing so, as your satisfaction is our top priority, and we are committed to finding solutions to your concerns.
Kind regards.
Carly
Carly Y.
Roku Community Moderator
