Account, payments & subscriptions

[johngbay]

I ordered a new remote control for my roku.  My order was acknowledged but after a week I have not recoeved additional information and when checking my account you state no orders placed in last 6 months. I have no way of checkin my order status.  The order has been paid!!

[RokuJechealR]

Hi @johngbay,

A warm welcome here in the Roku Community!

We're sorry for the experience that it has caused you. Please send us a private message with your Roku account email address, the order number, the current shipping address, and the item you ordered. We'll continue assisting you from there.

On the other hand, if you wish to speak to a live representative, you can contact our Support team directly for additional help.

Please let us know if there's anything else we can do to help.

All the best,

Chel