Account, payments & subscriptions

[denison817]

Agent support never connects, surely there are more options.

I cancelled Hulu after just one month but continue to be charged. Channel page shows it as not subscribed, I need to receive a refund of the 3 months  of charges as I was only using it on a free trial.

[RokuJanadeeK]

Hi @denison817,

We're sorry for this experience. This is not what we aim for.

Please send us a PM here at the Roku Community. We'd like to provide details to resolve this concern.

We'll wait for your response.

Thanks,
Janadee

[denison817]

Please address the Hulu charges for the last 3 months, this was cancelled & does not appear in my channels & shouldn’t since it was canceled.

[Soxen35]

I too cannot reach support to remove charges for a service we cancelled.

[RokuJanadeeK]

Hi @denison817 and @Soxen35,

We apologize for the inconvenience.

We'll discuss your concern further in PM. To send a private message, click the user's name beside the icon, and you will be redirected to the user's profile. There, you will see a "Send this user a Private Message."

We look forward to hearing back from you.

Regards,
Janadee