Account, payments & subscriptions

[Day-Z]

Just hooked up my Roku device after not having an TV since this past April and I can’t find my library? I had purchased 7 movies but I can’t remember where I purchased them. Either way, I can’t find my movie list. I’m not computer savvy so any suggestions would be greatly appreciated.

[RokuArjiemar · Accepted solution]

Hello! @Day-Z,

A warm welcome from the Roku Community!

We appreciate you reaching out to us. We're pleased to assist.

How to check for updates on your streaming device.

You may want to manually check for an update if:

• Your Roku device has been disconnected for an extended period of time.
• You recently installed an app from channelstore.roku.com.

Follow the instructions below to manually check for software and app updates.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates 

The System update screen displays the current software and build version, along with the date and time of the latest update.

If there is new software available or there are updates for your apps, then your Roku device will download and install them automatically, and once completed, your device will reboot.

Thanks,

Arjiemar

[Day-Z]

Thank you for your tips. Fortunately I was able to find my purchases….on Amazon Prime 🤦🏻‍♀️! I think I had 4-5 subscriptions going on at that time. Too many but they were all either free trials or a low-cost deal. 
Anyway, thanks for the information.

[RokuCarly · Accepted solution]

Thank you for the update, @Day-Z!

We're glad to hear that you got everything sorted out. 

Please don't hesitate to let us know if you have further queries or are in need of any assistance. We'd be glad to continue doing so.

Best regards,
Carly

[Day-Z]

Thank you.