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Reel Rookie

Invoice number for service doesn't match PayPal/Legacy Channel charge

My Roku account shows a subscription purchase for Legacy With Ads Yearly.
I Googled this channel and it appears to be a faith-based channel, which is not something I would subscribe to.
My PayPal account shows a charge for the same amount and date for Roku for WarnerMedia, which is how Roku directs its charges will appear.
However, the invoice numbers on the two transactions do not match.

I did not subscribe to Legacy.
I do pay for a Roku account.

What is going on here?

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Community Moderator
Community Moderator

Re: Invoice number for service doesn't match PayPal/Legacy Channel charge

Hi @Morrowsl,

A warm welcome here at the Roku Community!
We understand that you are having problems with a subscription that you did not purchase. To be better assisted with your subscription inquiries, we highly suggest you contact our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Select the Accounts and Billing option to be directed to their contact information.
Kind regards,

Eunice L.
Roku Community Moderator
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