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KMcCoy33
Binge Watcher

Re: incorrect Contec address to return my remote

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It's only been 6 months. We need to be patient while they research this very complicated problem.

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Ccvikes1
Reel Rookie

Re: incorrect Contec address to return my remote

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Funny stuff but it doesn’t help me.  LOL

I would love to get a survey about how we are doing? I am guessing nobody would read that either. 

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KMcCoy33
Binge Watcher

Re: incorrect Contec address to return my remote

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Best bet, which seems to have worked for most everyone posting, is to use the Padre Island Hwy address for the label and then somewhere on the box also write the 14th St address.

As far as I can tell, anyone that has done that has had the item received and the refund posted. People can't wait months, and miss the return window, to be told nothing more than it'll get there if we use the address provided. It doesn't help us print a label when the system says the address is invalid. I thought this was ridiculous 30 days in and now it's been almost six months since the original post. Even marking the one post as a solution is stupid.

renojim
Community Streaming Expert

Re: incorrect Contec address to return my remote

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Having received something from Contec recently, I can tell you that they're using the 14th St. address as their return address, so maybe they don't know what their address is.  🙂

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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malato
Reel Rookie

Re: incorrect Contec address to return my remote

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I just tried returning a bad product (camera - not broken, but terribly designed) and ran into this same issue. CS rep spent 15 min "investigating" but then couldn't tell me why the address couldn't pass USPS validation. I asked for a prepaid label, was told no, company policy - must pay for shipping myself. 

I decided to get rid of all my Roku devices at home.

malato
Reel Rookie

Re: incorrect Contec address to return my remote

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fyi the issue continues 6 months later. I was just given the same invalid (according to USPS) address so I can't send my RMA. Customer support is ineffective.

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Timry2
Channel Surfer

Re: incorrect Contec address

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Here we are in July and still no solution. 

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Timry2
Channel Surfer

Re: incorrect Contec address to return my remote

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Glad you found a solution.  Getting rid of all my ROKU devices.

 

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: incorrect Contec address

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Hi, @malato and @Timry2.

Thanks for reaching out here in the Roku Community!

We apologize for the inconvenience this may have caused you. We want to help so we can sort it out for you as soon as possible.

Kindly check your inbox because we will be sending you a private message to learn more about your concern.

Happy to see you all there.

All the best,
Emman

Emmanuel-D.
Roku Community Moderator
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ricj0923
Newbie

Re: incorrect Contec address

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This has been going on for months with an incorrect address that everytime is having a problem with.   You go to the post office to send it back, it's the same issue.  Why haven't you resolved this problem already?  People have indicated to use 5925 S. Padre Island HWY STE C.  Why haven't you gotten the hint and fix the address.  Please advise. 

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