I took your explanation to the main USPS people at the Austin, TX post office and they said you were, in short, full of it, although their description was somewhat more colorful. I had the same experience with trying to send a remote back to Contec / Roku last week; and I still have no indication from Roku if it was received.
The USPS official suggested maybe someone from Roku's IT team sort everything out and contact someone in authority at USPS and get this mess straightened out. Customers can't do it for you. You ought to want to do it without being told, simply because, first, it's good business, and second, because it will keep business.
Roku would do well to copy as much as possible the Amazon return processes. It is fast, rarely contested, and results in credits or refunds to the buyer often on the same day. It's easily best of class -- and all done with automation, so it's not prohibitively expensive.
For other customers who have had this Roku trip, maybe the next time we want to put in a new streaming device, we all look around. Amazon has a good streaming stick, other devices are out there, too.
Roku needs to live on performance, not promises.
