Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.

1 Solution

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Hi @Robertwalsh,

Welcome to the Roku Community!

Thanks for letting us know about the unrecognized charge to your account. For these concerns, it may be more effective for you to get help from our billing team. Please get in touch with them directly through our Account-Billing Support page. Choose the options for "Account, payment & subscriptions." They will be the best ones to help you with that matter.

Moreover, you can also check the charges on your account, and this link will help you: How to review your purchase history and charges to your Roku account.

Feel free to keep us posted if there's anything we can do to further assist you besides this.

All the best,
Chel

Jecheal R.
Roku Community Moderator

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1 REPLY 1

Hi @Robertwalsh,

Welcome to the Roku Community!

Thanks for letting us know about the unrecognized charge to your account. For these concerns, it may be more effective for you to get help from our billing team. Please get in touch with them directly through our Account-Billing Support page. Choose the options for "Account, payment & subscriptions." They will be the best ones to help you with that matter.

Moreover, you can also check the charges on your account, and this link will help you: How to review your purchase history and charges to your Roku account.

Feel free to keep us posted if there's anything we can do to further assist you besides this.

All the best,
Chel

Jecheal R.
Roku Community Moderator