Account, payments & subscriptions

[pjrodriguez125]

i got charged $10 on my bank acct for disney that i don’t have

[RokuJechealR · Accepted solution]

Hi @pjrodriguez125,

Thanks for taking your first post to the Roku Community!

We appreciate you letting us know about what happened to your account. If you notice a charge on your credit card to bank statement you can follow these steps to handle it.

• You can check if you have an active subscription by logging into your Roku account online at my.roku.com and clicking subscriptions, or you can review your purchase history and charges on your account.

Create a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How to create, reset, or remove your Roku PIN | Official Roku Support

Note: If you do not see your subscription in your Roku purchase history but see it on a credit, debit, or other financial statement, it means that you purchased the subscription directly through the service provider and not through Roku. You'll need to contact that service provider directly for help with your bill for that subscription.

Moreover, if you have more questions about your account and billing, it would be best to talk to our Roku Support, as they can further assist with your concerns.

You can reach them here. Choose "Account, payment, & subscription," and you should be able to talk to one of our live representatives.

We hope it helps.

All the best,
Chel