Account, payments & subscriptions

[kimdwc]

I have tried nfl themselves and they tell me because I purchased the app on my roku that you are the people to ask. Honestly I'm fed up with being tossed around and just want to turn the annual subscription into a monthly at the very least and get my money back. Please tell me what to do without telling me to check the roku sites documentation because that isn't help. Please forgive the anger I just want to get a refund of some kind, I tried downgrading but that only gave me a extra month after a year is up which isn't right. Thanks if anyone of the roku staff reads this and helps.

[RokuJohnB]

Hi @kimdwc,

A warm welcome here in the Roku Community!

To be better assisted with your refund, you can contact our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here.

If there's anything else that we can do to assist you, please let us know.

Kind regards,

John